East Point Group Of Institutions

East Point Group of Institutions, located in East Bangalore is a premier group offering quality education in varied disciplines of Humanities, Arts, Science, Health Sciences, Pharma Sciences, Medical Sciences and Higher Education. Founded in 1998 under the logo of MG Charitable Trust, the Group is committed to promoting social, cultural and educational aspirations of all the sectors of the society.

Customer Name

East Point Group

Location

Bangalore, India

Project Type

Website Maintenance

Website URL

https://www.eastpoint.ac.in/

Why did the Client come to us ? What were the pain points?

Timely updation of content was not happening since it in houses multi disciplinary career streams
Social Media presence was a question mark.
Ensure maximum up-time and a bug free user experience
Monitor Performance and manage technical updates.

How did we address each of the pain points?

Dedicated Website Manager with Ticketing System with SLAs and Escalation Matrix
Planned Social Media Updates
Timely plug in updates and quality checks
Regular Technical Updates, Malware scans and close monitoring of server performance

How are things now?

Website Maintenance (WM)- 0% unplanned downtime, 80% increase in website traffic
Content Management (CM)- 100% website updates in less than 4 Hrs
Social Media Management (SMM)- 60 Facebook creatives posted in the last 6 months.
Online Reputation Management (ORM)- 100% reviews acknowledged and rebutted in less than 24 hours.