East Point Group Of Institutions
East Point Group of Institutions, located in East Bangalore is a premier group offering quality education in varied disciplines of Humanities, Arts, Science, Health Sciences, Pharma Sciences, Medical Sciences and Higher Education. Founded in 1998 under the logo of MG Charitable Trust, the Group is committed to promoting social, cultural and educational aspirations of all the sectors of the society.
Why did the Client come to us ? What were the pain points?
- Timely updation of content was not happening since it in houses multi disciplinary career streams
- Social Media presence was a question mark.
- Ensure maximum up-time and a bug free user experience
- Monitor Performance and manage technical updates.
How did we address each of the pain points?
- Dedicated Website Manager with Ticketing System with SLAs and Escalation Matrix
- Planned Social Media Updates
- Timely plug in updates and quality checks
- Regular Technical Updates, Malware scans and close monitoring of server performance
How are things now?
- Website Maintenance (WM)- 0% unplanned downtime, 80% increase in website traffic
- Content Management (CM)- 100% website updates in less than 4 Hrs
- Social Media Management (SMM)- 60 Facebook creatives posted in the last 6 months.
- Online Reputation Management (ORM)- 100% reviews acknowledged and rebutted in less than 24 hours.